Contact & grievance
enlacey is run by one person in Haldwani. Write to him — the same address reaches support, privacy questions and complaints.
Grievance officer
Naman Gururani — founder, enlacey
Email:
privacy@enlacey.com
Haldwani, Nainital district, Uttarakhand, India
This address forwards to the founder's mailbox — enlacey is run by an individual and has no company switchboard. We do not have a phone helpline yet: email reaches a person directly and is answered faster than any number we could publish honestly.
How fast we reply
- Acknowledge: within 48 hours.
- Answer or resolve: within 7 days.
- Safety complaints — someone was threatened, hurt, or put at risk — are looked at the same day, and the account involved may be suspended while we look.
If we do not answer, or the answer does not satisfy you, you may complain to the Data Protection Board of India about anything to do with your personal data, or to a consumer forum where you live about a service.
What to write
So we can help on the first reply, please include:
- the mobile number your account uses (last 4 digits are enough to start);
- the date of the booking, if it is about one;
- what happened, in a few lines — English, Hindi or Hinglish, whichever is easier.
Please do not email us your Aadhaar, PAN, bank details or card numbers. We never need them.
For a privacy request that arrives by email, we will usually call the number on the account to confirm it is really you before we act.
Doing it yourself, faster
- A copy of your data — in the app: Profile → Download my data.
- Delete your account — in the app: Profile → Delete account. The full explanation is at enlacey.com/delete-account.
- A problem with a booking — open the booking and tap Report a problem. It reaches us with the booking already attached.
Emergencies
If anyone is in danger, call the police on 112 first — enlacey is one person with an email address, not an emergency service. Tell us afterwards and we will act on the account immediately.