Provider terms

Version 1.0 · Effective 11 September 2026 · For people who take work

These terms apply if you list yourself on enlacey and take work through it. The general terms of use apply to you as well.

1. You work for yourself

• You are self-employed. enlacey is not your employer, agent, contractor or partner, and nothing here creates a job.
• You choose which offers to accept, when you work, and what you charge. Nobody assigns you work.
• There is no salary, no PF, no ESI, no leave and no insurance from us. Your tools, travel and any insurance are yours.
• You are responsible for your own taxes and for any licence or registration your trade needs.

2. It is free — and we never hold your money

At launch enlacey takes no commission and no fee from you. You keep 100% of what the customer pays. The customer pays you directly, in cash or by UPI. enlacey never receives, holds or releases that money.

• Because we do not handle the payment, we cannot guarantee it. Agree the price clearly before you start, and take payment as you would from any customer of your own.
• The customer can record in the app that they paid you, and you can see that record. It is a note both sides can see — not proof of a transfer, and not money we hold.
• If we ever introduce a fee or handle payments, we will publish new terms and ask you to agree before anything is deducted.

3. Verification and your documents

• To list, you give us your name, your trade and areas, a photo, and an ID proof. At launch someone from enlacey usually sees your original ID in person in Haldwani.
• Your documents are stored privately and are seen only by the enlacey team, for verification. Customers never see them — they see only the badge that the check produced.
• Everything you tell us must be true. A false document or a false claim about a skill ends the listing permanently.
• Care & Health work (nursing, elderly care, child care) requires a completed background/credential check before you can list. This is not optional and cannot be waived. The category is open, and everyone listed in it has passed that check — without one you do not appear there at all.
• A badge can be removed if a check expires, if new information comes up, or if you stop co-operating with a re-check.

4. Availability and accepting work

• Keep your availability honest. If you are not taking work, switch yourself off — an accurate "not available" is better for you than a missed offer.
• When a job matches you, you get a notification. The first suitable provider to accept gets the booking, so accept only what you can actually do.
• Once you accept you see the customer's exact address. Go at the agreed time, and check in with a selfie when you arrive — it is how the customer knows you are there and it protects you if there is a dispute later.
• If you cannot make it, cancel in the app as early as you can and tell the customer in the chat. Repeated late cancellations and no-shows lead to suspension.
• Do not send someone else in your place without telling the customer and getting their agreement. The person who arrives must be the person who was verified.

5. How to behave

• Be on time, be polite, and do what you agreed for the price you agreed.
• Quote the full price up front. No pressure for extra money on the spot, no charging for work that was not asked for.
• Work safely. Do not take on a job that needs a licence, training or equipment you do not have.
• No harassment and no discrimination — by caste, religion, gender, region, disability or anything else — towards a customer or another provider.
• Do not ask a customer for anything the job does not need: no personal questions, no requests for their documents, no asking for money "for enlacey" (we never collect any).
• Never bring a person under 18 to do the work.

6. Customer information you see, and what you may do with it

For a booking you have accepted, you will see the customer's first name, the job details, the address, and your chat with them.

• Use it only for that job. Nothing else — no marketing, no passing it to anyone, no adding them to a WhatsApp list, no visiting later uninvited.
• Do not copy addresses or contact details into your own records or share them with other providers.
• Do not photograph the customer's home or family beyond what the job genuinely needs, and never post such photos anywhere.
• You do not get the customer's phone number from us — enlacey does not store readable phone numbers. Talk to them in the app's chat.

Misusing a customer's information ends your listing, and can be an offence under Indian law.

7. Ratings and reviews

• After a booking, the customer rates you and you rate the customer.
• We do not delete an honest bad review, and we do not sell better placement. We do remove reviews that are abusive, fake, or clearly not about a real booking.
• Never pressure a customer to change or withdraw a review, or offer anything for a good one.
• If a review is unfair, tell us — we will look at the booking record and act on what it shows.

8. Suspension, delisting and appeal

We can hide or remove your listing, or close your account, if:

• a verification fails, expires, or turns out to be false;
• there is a credible safety complaint — we may suspend first and ask questions after;
• you repeatedly cancel, do not turn up, or stop replying to customers;
• you misuse customer information, or break these terms in any other way;
• the law requires it.

Appeal: email privacy@enlacey.com from any address, with your registered phone number and what happened. We acknowledge within 48 hours and give you a decision within 7 days. We will tell you the reason unless telling you would put someone at risk.

9. Your own data

What we collect from you and how long we keep it is in the privacy notice. You can download your data or delete your account from Profile in the app; deleting takes down your listing immediately. Some verification and booking records are kept without your name, as the law expects.

10. Changes, law and contact

We may update these terms; the version and date at the top will change, and the app will ask you to agree again to anything material. Indian law governs them, and the courts at Haldwani, Nainital district, Uttarakhand have jurisdiction. Questions: privacy@enlacey.com.